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FAQ

Who is Cloudmanagedwifi? 

Cloudmanagedwifi.com.au is a division of Cloudifi, Inc a registered Wyoming Corporation.  All prices on our site are in United States Dollars (USD) excluding any local sales taxes which will be added at checkout for CA, MA, TN and WY customers unless an exemption is held. We are only able to ship to orders purchased on the USA site to USA based customers.

 

How can I contact Cloudmanagedwifi? 

The best way to contact us or request a quote is via eMail to sales at cmwf.com or use the form on our contact page and include your name, company name, address, and the products you are interested in. We are often out in the field, so if you call our toll free number 1-888-902-2276 and get our answering service, please leave a message and we will call you back ASAP. 

 

Can I get a written Quote automatically?  

We have made it easy for our customers to generate their own quote online. Simply add the items you require to the Cart, then view the Cart.  Underneath the "Checkout" button is a link to "Print Cart as Quote". This will generate a nicely formatted quote for you. If you require a formal quotation and best pricing for a large order, then please contact us with your requirements via our Contact form.

 

If you like our web site and the ability to produce your own quote then let us have the opportunity to win your business!

 

Is Cloudmanagedwifi an Authorised Cisco Meraki Reseller in the USA?  

Yes, as a division of Cloudifi, Inc. Cloudmanagedwifi is an Authorised Cisco Meraki Reseller in America.  

We are well connected with the team at Cisco Meraki, meaning we can offer superior support to you our valued customers.

 

How long has Cloudifi Pty Ltd been in business?

We were incorporated in November of 2015 in the USA, but our parent company in Australia is now in its fourth successful year in business - selling and supporting Meraki solutions since day one.  

 

How long has Cloudifi been working with Meraki?

We have been working with Meraki since before Cisco purchased Meraki in 2012.

 

Who owns Cloudifi, Inc.?

The President and owner of Cloudifi, Inc. is Andrew Wilmot and he will be happy to speak with you should you require direct assistance.

Andrew has worked with Cisco technologies for over 10 years in technical and business development roles throughout Australia and is now focussing his energies on growing the business here in the USA.

 

Where does Cloudifi do business?

Given the procurement model of Meraki whereby products are shipped directly from Meraki in California to the customer we are able to supply to all states in the U.S. very easily.

We have customers across America, and work with affiliate partners in States where we do not have a physical presence to install Meraki equipment where required. 

We can configure a network remotely as Meraki is 100% Cloud Managed - it is not necessary to send expert technical people to the site in most cases!

 

We embrace the Cloud not only with Meraki's technologies but in our own business model operating virtually throughout the USA, Canada and Australia.

 

Where does Cisco Meraki product ship from?

Cisco Meraki product ships directly from Meraki's warehouse in California at the present time.

This is so that Cisco Meraki can manage the unique Cloud Managed Licensing Model, where each individual product is specifically licensed to an end user customer.

 

Why must I buy a licence with my hardware product?

Cisco Meraki's Cloud Managed Licensing model means that the customer must licence the use of the Cloud Dashboard, through which the products are managed.

The licence subscription includes all the software updates for the hardware for the term of the licence and a licence must be purchased for each device purchased.

It also includes access to Cisco Meraki's technical support desk and an advanced replacement hardware warranty for the devices for the term of the licence.

 

I can't find the Meraki product I want on your site  - do you sell the whole range?

Yes, we sell all of Meraki's products, if there is something that you need and its not on our site, please contact us for a quote.

 

What is the Shipping time for an order?

Typically an order will be processed by Cisco Meraki within 24 hours of receipt and transit time within the USA is approx. 2- 5 business days via road.

You should have your order on your doorstep within 3-7 days unless there is a stock shortage. 

 

What do I do if I have a DOA, Warranty or Support issue?

Cisco Meraki look after their own warranty returns and support. Call 415-4302-1203 for their support centre or you can log a case online here: Meraki RMA request

Log a call quoting the serial number of the unit and they will organise an advance replacement product to be shipped to you via Priority UPS within 1 business day.

 

Where can I find Meraki's Support Policies?

Cisco Meraki's Support Policies including Warranty and Return Policies can be found here:

Cisco Meraki Support Policies

As an authorised reseller of Cisco Meraki in the USA, Cloudifi, Inc. will facilitate RMA and Warranty requests where required to ensure timely resolution.

You can rely on us to ensure your dealings with Cisco Meraki are trouble free by virtue of the strength of our relationship with Cisco Meraki in America.

 

What is your returns Policy?

Goods can be returned for a full refund if you are unsatisfied with the products for any reason.  All returns must meet the following criteria:

  1. You purchased the product through Cloudmanagedwifi
  2. You are the original purchaser of the product
  3. You submit your refund request within 30 days of purchase
  4. The product is in new condition, including all accessories in the original packaging

To request a refund, please complete Meraki's RMA form here and also email us at sales at cmwf.com notifying us of your RMA lodgement.

Please do not ship the goods back to Cloudifi - we will notify you where to ship them after we have processed your request.

Your refund will be issued by us once the goods are received by Meraki and the RMA is approved.  This process can take around 4-6 weeks.

 

How can I cancel my order? 

You may cancel your order any time before it has shipped from Meraki (up to 12 hours after order placement will usually catch most orders) by simply emailing or calling and notifying us that you wish to cancel the order.

 

Where can I find your Terms and Conditions of Sale? 

Our Terms and Conditions of Sale are available by clicking here.

 

Where can I find your Privacy Policy?

Our privacy policy is available by clicking here.

 

 

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